At BuildEcom, we value our customers and aim to provide a smooth and satisfying experience with our WooCommerce mobile app builder. Please read our refund policy carefully before subscribing to our services.
1. Free Trial
All new users are eligible for a 14-day free trial with full access to our platform.
During this period, you can explore features, test integrations, and evaluate if BuildEcom suits your business needs.
Because of this free trial, refunds are generally not issued after a subscription payment.
2. Refund Eligibility
We may issue a refund in the following cases:
Duplicate Charges: If you were charged more than once for the same subscription.
Accidental Renewal: If you forgot to cancel before renewal but notify us within 48 hours of the charge.
Service Failure: If our platform fails to deliver its advertised features and our support team cannot resolve the issue within a reasonable time.
3. Non-Refundable Situations
Refunds will not be provided in these cases:
Change of mind after purchase.
Unused time left in your subscription period.
Dissatisfaction due to features already available in the free trial.
Failure to cancel your subscription before the next billing date.
4. Cancellation Policy
You may cancel your subscription anytime from your account dashboard.
Cancellation stops future billing, but your current plan will remain active until the end of the billing cycle.
5. How to Request a Refund
To request a refund, please contact us at [email protected] with your payment details and reason for the request.
Our team will review your request and respond within 5–7 business days.
Approved refunds will be processed back to your original payment method within 7–10 business days.
6. Contact Us
If you have any questions about this policy or need help with your subscription, please reach out to our support team at:
